Privacy Policy

Melbourne’s Finest Homes Pty Ltd
Last updated: 1 September 2021

Melbourne’s Finest Homes Pty Ltd (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

We collect, use and store personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.

What information do we collect?

Depending on our dealings with you, we may collect information such as:

Name and contact details
Residential and property addresses
Identification details
Employment and income information
Rental history and references
Information provided in rental applications
Tenancy, property and inspection information
Payment and account details
Information relating to contractors, suppliers and clients
Communications and correspondence with us
Website and enquiry information

How do we collect your information?

We may collect information directly from you, including when you contact us, submit a rental application, enter into an agreement or communicate with us.

We may also collect information from rental references, employers, previous property managers, contractors, service providers, government authorities and other relevant third parties where permitted by law.

Why do we use your information?

We use personal information for purposes including:

Managing rental properties and tenancies
Processing and assessing rental applications
Conducting rental and employment reference checks
Communicating with owners, tenants, applicants and contractors
Arranging inspections, repairs and maintenance
Managing construction and property-related services
Processing payments, invoices and records
Providing our services and responding to enquiries
Meeting our legal and regulatory obligations
Protecting our business and clients from fraud or unlawful activity.

Disclosure of personal information

Where reasonably necessary, we may disclose personal information to property owners, tenants, prospective tenants, rental reference providers, employers, contractors, tradespeople, utility providers, Owners Corporations, professional advisers, insurers, government authorities and third-party service providers that assist us in operating our business.

We will only disclose information where reasonably necessary, with your consent where required, or where otherwise permitted or required by law.

Rental applications

If you submit a rental application, we may verify the information provided by contacting your referees, employer, previous rental provider or property manager.

Information collected during the application process will be used to assess and manage the proposed tenancy and will be handled in accordance with applicable privacy laws.

Website and cookies

Our website and third-party service providers may collect limited technical information, such as your IP address, browser type, device information and website usage.

Cookies may be used to improve website functionality and understand website usage.

Security and storage

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, use or disclosure.

We retain personal information only for as long as reasonably necessary or as required by law.

Some of our third-party technology and service providers may store or process information outside Australia.

Access and correction

You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date.

Privacy complaints

If you have a concern about how we have handled your personal information, please contact us so we can investigate and address your complaint.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Further information is available at:

https://www.oaic.gov.au/privacy/privacy-complaints

Contact us

Melbourne’s Finest Homes

contact@melbournesfinesthomes.com.au

Website: https://www.melbournesfinesthomes.com.au/

For privacy enquiries, access or correction requests, or privacy complaints, please contact Melbourne’s Finest Homes Pty Ltd using the contact details provided on our website.

We may update this Privacy Policy from time to time. The most current version will be published on our website.